Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Add delegate information in the approval comments

The approval comments field available in the workflows do not mention the delegation.  While the ticket history does have the information, it can not be passed as a note to the user.  


This was rejected by my delegate:


But when I send the results to the requester:


Ideally, the Approver box would say "Tracy Knapp (on behalf of Brandon Fish)"

Login or Signup to post a comment