Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Conversational portal

Being able to search for everything and not having to select whether it's a question/issue or something from the service catalog.

Hi Rob,

Unfortunately, we currently don't have plans to introduce this functionality on the web portal. Though we are actively thinking on how we can give a better conversational interface to requester that has this feature. Once we have an update, we would post it on the roadmap forums

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