While we can get a CSV of time billed in each project, it would be better to pull a report of all time billed across all projects in between a period of time for your agents.
It already exists for Ticket, Problems, Changes, Releases, etc. Projects is the hardest module to pull time for your team based on any time period.
What would be icing on the cake is to pull a time card for your agent(s) across any module in a day, week or month.
Hi Sean, makes sense. However, currently this item is not planned for the Q2 roadmap items. I have added this to my backlog and will revisit the prioritisation in the subsequent quarters.
Please do tis is an important feature