Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Drill down on Solution View Stats to see who left the feedback.

It would be helpful if you could drill down on the individual totals for Helpful, Not Helpful,  to see who left that feedback, drill down on Views or Inserted in Tickets to see which users took that action. 

In this way I can look at which users didn't find an article helpful more closely by clicking through directly from the solution article listing screen. 

<If this was already requested I could bit find it, I am happy for this to be merged with an existing thread if one does exist>

1 Comment

Hi Jamesp,

Being able to provide such drill downs is something that's not part of our near term roadmap. Though, we understand that such analysis could be helpful hence I am marking this post as "Deferred" for later. If we decide to pick it up, we would update it on the forums

Login or Signup to post a comment