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Send "Employee Onboarding" E-Mails via configured SMTP!

Please send Send "Employee Onboarding" E-Mails via the configured SMTP.


We have an SMTP configured in our FreshService Tenant, however, those E-Mails are sent via FreshService's own SMTP which causes those emails to be blocked by Office 365 / Phishing Policies.


I don't understand why they are not simply sent with our configured mailserver?!

Hey Sebastian,


We're currently working on this - we expect this to be fixed over the next couple of months.


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