Enhancements: 

• KnowlegeBase 2.0: The knowledge base 2.0 comes with a brand new editor which has a clean new look, better formatting controls and a bigger space for editing your documents. More info here.

• Change Collision Detection: When users raise or update a change and if there’s already a conflicting change on the same asset during or overlapping the same time period, users will immediately be warned of the possible collision.

• Agent/ Requester Profile: Users can now assign or remove a software from the agent/ requester profile page . They can also view the software assigned to the particular agent/ requester from the respective profile page

• Software: Users can now view additional information about the software from the “Properties” tab in software detailed page.

• Software: Users can now no longer sort the software list by the “Install Count” column.

Bugs:

• Fixed an issue in Chrome device integration where some devices could not be synced from Gsuite to Freshservice.