We just started to work with your tooling, but we find that some relatively straightforward things are missing.
The dashboard functionality is relatively limited. While I can create a widget showing "open and pending tickets", there is no ability to create one what will also show tickets with our custom-status: "on-hold"
The "show all unresolved" option works for these statuses, but I want to limit these for my group or for me personally.
Could you please add a filter-option to the widget list? So we can define ourselves what statuses or other objects we find important?
Best regards, Jacco
Thank you for your feedback.
You should be able to create a custom ticket view from the Tickets list page with the filters applied - by status and by group. You can then create a scorecard widget on the dashboard with this custom view.
Does this help?
Product @ Freshservice
Hello Sundararajan Srinivasan Murapakkam (sorry, I had to copy-paste your name)
Yes, this does help :)
Apparently I was unaware of the connection between the two. Gives me some more input to "fiddle around"