Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic
Answered

Whistleblower funtion

Hi,


Is it possible to create a ticket anonymously in freshservice, like a whistleblower function?


Best Answer

Hi Anders,


We could achieve this through the Support Portal settings by allowing the users to submit tickets in your portal without having to login. We can hard-code a dummy email address in the new ticket form and have users submit the ticket anonymously. 


The settings can be configured under Admin >> General Settings >> Support Channels >> Support Portal



Let us know if you require any further clarification on this. We are here to help!


1 person has this question
1 Comment

Answer

Hi Anders,


We could achieve this through the Support Portal settings by allowing the users to submit tickets in your portal without having to login. We can hard-code a dummy email address in the new ticket form and have users submit the ticket anonymously. 


The settings can be configured under Admin >> General Settings >> Support Channels >> Support Portal



Let us know if you require any further clarification on this. We are here to help!


1 person likes this
Login or Signup to post a comment