UI/UX Design Enhancements
We’ve created Accessibility Compliant Components in Design System Management (DSM) for Freshservice. This design system is focused on a human-centred design approach. Including accessibility as a factor in our design approach will help us let people of visual ability to use our product. For this purpose, we’ve followed a thoughtfully defined palette of colors consistently.
Purpose of Change:
Improve design consistency across the product.
The colors have been chosen with aesthetics, usability, and product accessibility in mind.
Improve Contrast and Legibility which means Text and other meaningful information can be easily distinguished and read by users of the system.
Visually improve Keyboard focus color on the components of the form.
Better visual hierarchy means less cognitive load for the user.
Primary, Secondary, and Hyperlink colors have changed to accessible colors.
Standardized the Breadcrumbs to make users aware of their current location within the hierarchical structure of a product.
Changed all form components to an accessible component:
Input field, select box, checkbox, radio button.
Increased the color contrast of focus color for all components.
Call to Action button style has been changed (Flat color to Gradient).
Changed the typography - Standardized the font size, colors to increase the readability.
Standardized the iconography to maintain consistency across products.
Still disappointed that Observer is only on Forrest Plan.
Most other ticketing systems have much better permission sets for agents/staff as a basic function of their program.
The decision not to include basic rules on who can see but not act on an agent group is particularly disturbing in an industry where security is the #1 concern.
The current role-based permission in Fresh Service are quite sadly sub-par
Nice and very useful improvements.
It would be great to offer Service Catalog - Tabular view capability for requesters on the user portal as well with the ability to personalize the view.
Thank you for writing to us.
We understand the challenges you're facing. Your feedback is valuable to us and we'll take this into consideration.