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Discussions Freshservice Feature Requests

Change Advisory Boards via the API

There's an existing solutions article about not being able to submit approval requests through the API, but it would be handy for the Freshservice API to have:


  • An endpoint where you can view the CABs and their members
  • Extra information associated with the Change endpoints to see what approvals have been submitted/approved/rejected.
  • Any remarks added to the approval/rejection.

Right now it feels like the API has a big chunk missing from it without these approval details, and makes it harder for us to integrate Freshservice into our business processes.

Thanks for the feedback, Indy. We are constantly enhancing our API offerings and we will certainly take this up in the future.


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Sundar

Product @ Freshservice

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