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Employee Onboarding Enhancements

List of upcoming enhancements to the Employee Onboarding module :  

1. Pre-configure items to be provided to new hires based on their department, job title, location etc with Onboarding Bundles and automatically associate these items to Onboarding tickets.  

2. Customise your Onboarding flow : add/remove/interchange stakeholders in the Onboarding process

3. Customise Onboarding forms : delete/edit any default field, select information from the initiator's form to be cascaded to other stakeholders for additional context  

4. Agents can initiate onboarding requests from the support portal  

5. Append onboarding form fields to tickets using placeholders   

We're also giving the module a new look for a seamless experience!

25 people like this idea

Can api integration also be added?

5 people like this

Will this be available for the environments in MSP mode as well?

7 people like this

This is great news! Finally we can customise exactly everything! Any ideas on when this will be live or in beta?

2 people like this

Would be great, like Mike already said, if this was available in the MSP configuration as well.

4 people like this


you would have delays on the provision of these new features? even in beta?

I would like to see these new features in person.  When can this be enabled in my tenant?

Can you please ensure you add this into our Instance for Beta as soon a possible the listed enhancements will fix a lot of the issues we have with the module

Can you please "allow attachment" feature on the employee onboarding? It will also be nice if you can make "employee onboarding" available on the mobile app

3 people like this

Please add to our instance for beta. This will fix some all of the issues  for us with this module

Everyone wants MSP mode for this!

2 people like this

Hi, @Deepikaa  any update on this feature? We are very interested in these features.

One great feature we're looking for is a way to pre-fill data via API to "kick-off" the onboarding or possibly use Workflow Automater to start the onboarding process.



Hello everyone,

The enhancements are in progress and is planned to ship in Q2. That said, the beta version of these enhancements are expected to be available much earlier. We'll make sure to reach out to you & enable it on your Freshservice instance when we're beta ready. 

Updates on a couple of asks in this thread - 

1.  Employee onboarding will be available for MSP accounts in Q2 (immediately after we ship these enhancements). 

2. APIs for filling the onboarding forms is in our backlog - we'll keep you updated here as we make progress. 



3 people like this

Please add our instance to the beta list ( Thanks!

Request for beta once available please :)

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