[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic
Discussions Freshservice Report Problems
Solved

Ticket Creation without Notification

We received email notification when one of our networks goes down. How do you have the system create a ticket for the outage but not send a response back? 

Hi Brian, 


You can have the email of the notification forwarded to the help-desk email address which will in turn create the ticket in Freshservice. 


In regard to the response sent of a new ticket being created, you can make use of the Workflow Automator to be able to skip the New Ticket Created notification. Here's how you set this up : 


Happy Supporting! 



Login or Signup to post a comment