Report: Top 10 - Open Tickets by customer : Freshservice

A

started a topic 11 months ago

Hi Forum

Can someone advice me.

I would need an view on our (lets say Top 10) Customers and how many open or pending Tickets are in progress. Best would be a Chart and a table.

Tried several methods now and i was not able to create such a report.

Any hint would be helpfull

Thanks

Alessandro

Best Answer

S

Sanofar Jahaan said 7 months ago

Hi Alessandro,

We hope you were able to create and run an Analytics report on the Open & Pending tickets in your instance as per your requirements.

If you still need any further assistance from our end, please feel free to reach out to us at support@freshservice.com.

Regards,

Sanofar

S

said 11 months ago

reports >

new report >

add condition >

company >

includes > [select 10 accounts]

add condition >

status >

includes > [open, pending]

said 7 months ago

Answer

Hi Alessandro,

We hope you were able to create and run an Analytics report on the Open & Pending tickets in your instance as per your requirements.

If you still need any further assistance from our end, please feel free to reach out to us at support@freshservice.com.

Regards,

Sanofar