Importing a list of products into the Service Catalog or allowing an import to go into a Drop down box under a dynamic field.
Anyone been able to intergrate a SQL database into the Service Catalog at all to allow the users to select a product (Hardware)
Thank you for your feedback.
We have introduced Look-up Fields to Service Catalog Item forms (more on that, here) that will let you reference data sources and point your drop-down options to them. Today, you can 'look-up' Agents, Requesters, Assets and Location. We will be expanding on the list of entities that can be 'looked up' in the future and I've taken yours - the need to look up external databases - as a feature request.
In the meantime, can you please elaborate on your use-case? What do you intend to do with such a field?
Product @ Freshservice