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Service Catalog

Importing a list of products into the Service Catalog or allowing an import to go into a Drop down box under a dynamic field.

Anyone been able to intergrate a SQL database into the Service Catalog at all to allow the users to select a product (Hardware)

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Hi Matthew,

Thank you for your feedback. 

We have introduced Look-up Fields to Service Catalog Item forms (more on that, here) that will let you reference data sources and point your drop-down options to them. Today, you can 'look-up' Agents, Requesters, Assets and Location. We will be expanding on the list of entities that can be 'looked up' in the future and I've taken yours - the need to look up external databases - as a feature request.

In the meantime, can you please elaborate on your use-case? What do you intend to do with such a field?

Thanks again!



Product @ Freshservice

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