I want to be able to SORT the Columns (like in excel).
If I click on REQUESTER header, all the TICKETS should SORT A-Z by the requester name.
If I click on STATS header, all the tickets should sort and group by STATUS.
It's so simple.
+1 on this request
This is a very important feature and I have asked before. All of the other Helpdesk allows you to do this and is a hindrance not having this.