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freshsales: APP manifest , location "left_nav_cti" not working

I create a new APP "freshsales"

manifest.json :

 

"product": {

 "freshsales": {

 "location": {

 "left_nav_cti": {

 "url""template.html",

 "icon""icon.svg"

 },

 "lead_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "deal_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "contact_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "sales_account_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 }

 }

 }


all location working , exception  "left_nav_cti"

Why

I was able to reproduce the issue. 


Let me get back to you on this as soon as possible with an update.

Hello Rain,


Apparently, Few Freshsales accounts have Freshcaller enabled to thier accounts. Which is blocking the left_nav_cti location to not to work. 


If you can help me by sharing the URL of the account on which you building the app on, I can have this issue fixed for you.

Meanwhile, we are working on this to be solved for all the accounts.

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