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freshsales: APP manifest , location "left_nav_cti" not working

I create a new APP "freshsales"

manifest.json :

 

"product": {

 "freshsales": {

 "location": {

 "left_nav_cti": {

 "url""template.html",

 "icon""icon.svg"

 },

 "lead_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "deal_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "contact_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 },

 "sales_account_entity_menu": {

 "url""template.html",

 "icon""icon.svg"

 }

 }

 }


all location working , exception  "left_nav_cti"

Why

I was able to reproduce the issue. 


Let me get back to you on this as soon as possible with an update.

Hello Rain,


Apparently, Few Freshsales accounts have Freshcaller enabled to thier accounts. Which is blocking the left_nav_cti location to not to work. 


If you can help me by sharing the URL of the account on which you building the app on, I can have this issue fixed for you.

Meanwhile, we are working on this to be solved for all the accounts.

On a side note,


We have recently launched forum for Freshworks developer community (https://community.developers.freshworks.com). We encourage all the developers to discuss queries, ambiguities, know-hows, and points of interest with fellow app developers and Freshworks’ engineers on the forum.  We will involve the stakeholders directly on the forum topic to help you get your answers quicker.

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