In most organizations, IT support goes far and beyond just managing assets and resolving minor incidents. When incidents involve bugs, enhancements or feature requests collaboration with engineering teams becomes critical in resolving the issue.
When IT Projects are run in collaboration with the developers, transparency between the teams is challenged due to their traditionally siloed structures.
Freshservice-Freshrelease integration breaks the walls between IT and development teams by enabling IT teams to run projects with development teams to resolve issues and to deploy changes in an agile way.
Incidents, problems, and changes can be associated with work items in Freshrelease projects which seamlessly enable context plugging on both ends.
So what are you waiting for? You could check here to get started on using this integration right away!
It would be much nicer if the Login Systems were also integrated. We use AzureAD for SSO in our Fresh Service instance, but there does not seem to be a way to use this same login SSO in Fresh Release so now agents will need to maintain a separate password for Fresh Release should be deciede to use this product