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Your attachment exceed 25 mb

Anyone receive this warning when just adding text? 

Note was not added. Your attachment exceeded 25 mb.

It started happening within the last couple of days.

Yep, same here

Hey guys,

We started seeing this with just one agent, and traced it back to him being on a beta build of Google Chrome. When he rolled back to the last production version this bug went away.

Hope this helps!


1 person likes this

Ah....I'm using the beta of Edge Chromium.  If I try it with the vanilla Edge then it works fine so it does look browser related.  Cheers Tom!

I'm still receiving this in Edge Dev. Very annoying, and only started happening a little while ago. I've seen the error in either Chrome or Firefox before but not consistently. 

Hello All,

We do understand your concern. This error has been observed as an issue specifically in the 'Dev' and 'Canary' channel of the Microsoft Edge Insider Channels web browsers. Since they are developer platforms, I'm afraid we don't support them. Kindly try the default version of Microsoft Edge or any alternative browser and your issue should be resolved. Let us know if that's not the case and we'll be happy to check and update you. 

Thank you for using Freshservice!

After today's update for the Dev channel Edge I can now add notes again.

Hi Wayne,

Thank you for keeping us posted with the updates.

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