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Enhanced Activity Log

The Activity log of a ticket could provide more detail to assist in troubleshooting and self auditing. To prevent clutter, this could be accessed by selecting an "Advanced" or "More Detail" selection within the activity log itself.


Some examples:

  1. The SLA Name applied to the ticket
  2. Email notifications sent to the requester
  3. Email detail (download email sent or received to/from requester, providing the email header properties)



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