Form Fields that appear/hide depending on the Agent/Group.
E.G Users in Group 1 require a custom field to completed before ticket is resolved, but can't set the field as Mandatory as users in Group 2 don't use the same field.
This would allow greater flexibility to how different agent groups work on different ticket types.
Hey Jordan! We're building something that may be able to solve this use case. Could you help me understand why this field isn't relevant to group 2 with a few more details?