Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic
Discussions Freshservice Feature Requests

Conditional Form Fields

Form Fields that appear/hide depending on the Agent/Group.


E.G Users in Group 1 require a custom field to completed before ticket is resolved, but can't set the field as Mandatory as users in Group 2 don't use the same field.


This would allow greater flexibility to how different agent groups work on different ticket types.

4 people like this idea

Hey Jordan! We're building something that may be able to solve this use case. Could you help me understand why this field isn't relevant to group 2 with a few more details?

Login or Signup to post a comment