Form Fields that appear/hide depending on the Agent/Group.
E.G Users in Group 1 require a custom field to completed before ticket is resolved, but can't set the field as Mandatory as users in Group 2 don't use the same field.
This would allow greater flexibility to how different agent groups work on different ticket types.
4 people like this idea
1 Comment
Vishal Abraham
said
over 1 year ago
Hey Jordan! We're building something that may be able to solve this use case. Could you help me understand why this field isn't relevant to group 2 with a few more details?
Jordan Weekes
Form Fields that appear/hide depending on the Agent/Group.
E.G Users in Group 1 require a custom field to completed before ticket is resolved, but can't set the field as Mandatory as users in Group 2 don't use the same field.
This would allow greater flexibility to how different agent groups work on different ticket types.
4 people like this idea