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Being able to remove specific tags when conditions are met would assist in improving ticket workflow through ticket filters and reporting.
E.G
Event: Ticket is Created > Action: Add Tag "Triage"
Condition: When Triage is performed (prioritised, grouped, assigned etc)
Action : Remove Tag "Triage".
Jordan Weekes
Being able to remove specific tags when conditions are met would assist in improving ticket workflow through ticket filters and reporting.
E.G
Event: Ticket is Created > Action: Add Tag "Triage"
Condition: When Triage is performed (prioritised, grouped, assigned etc)
Action : Remove Tag "Triage".
3 people like this idea