Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
forums
Being able to remove specific tags when conditions are met would assist in improving ticket workflow through ticket filters and reporting.
E.G
Event: Ticket is Created > Action: Add Tag "Triage"
Condition: When Triage is performed (prioritised, grouped, assigned etc)
Action : Remove Tag "Triage".
Would be great ...
Jordan Weekes
Being able to remove specific tags when conditions are met would assist in improving ticket workflow through ticket filters and reporting.
E.G
Event: Ticket is Created > Action: Add Tag "Triage"
Condition: When Triage is performed (prioritised, grouped, assigned etc)
Action : Remove Tag "Triage".
6 people like this idea