COVID-19 Response: Ensure business continuity with scalable IT helpdesk 10 AM PT / 1PM ET Register here

Start a new topic
Solved

Private Note Switches to Public Note

***Warning***

Don't INSTALL the app called "Clone Ticket"


Clone Ticket

This app helps agents duplicate a Service Request in Freshservice at the touch of a button.


If copying HTML or hyperlinks into a private note it will convert the private note into a public note!


Login or Signup to post a comment