[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

Workflow Automator - Child Tickets auto-assign to Parent Ticket Agent


We have found that, on many of our tickets, we have sadly turned off the child ticket functionality because an automation of this sort is not yet available. 

Essentially we need something to the effect of:

Service Request is raised > if Service Request is "Child Ticket" > (associated child tickets) assign to agent - parent ticket agent

5 people like this idea
Login or Signup to post a comment