Since many executives rely on information in weekly, monthly, and annual reports to make critical business decisions, there is simply no time to waste. What if your analytics module could quickly gather insights about your service desk metrics?
Freshservice brings to you the ML-powered feature Ask Freddy, which uses Natural Language Processing algorithms to generate widgets by simply posing a question to Freddy.
For example, you can simply ask, “What is the average resolution time of tickets by agents?”. Freddy will process your questions by applying the right criteria and will return the results in no time.
You could check here to get started using this feature right away!
P.S: Currently, the feature is only available for users in the US region.