ability to send emails to external users via workflow
Jerry Lee
started a topic
over 1 year ago
We'd like the ability to send emails to recipients via workflow beyond agents & requesters currently in the system.
Specifically, we have a text field for certain tickets that contains an email address. I'd like to have be able to send an automated email to that address via inserting the field as a placeholder into the 'send email to' feature of workflow
Jerry Lee
We'd like the ability to send emails to recipients via workflow beyond agents & requesters currently in the system.
Specifically, we have a text field for certain tickets that contains an email address. I'd like to have be able to send an automated email to that address via inserting the field as a placeholder into the 'send email to' feature of workflow
4 people like this idea