A LinkedIn Live series with IT leaders. Save a seat for episode 2 with Derek Rose, Group Head of IT & Deputy CIO, V.Group. Register Now

Start a new topic

Reporting Manager drop-down duplicates user names

The reporting manager drop-down (Edit/create requester screen) duplicates names in the list when that manager has multiple email addresses.

My expectation would be that there would be only one item in the list per user.

Here's the manager:


Here's the reporting manager field for another employee:


 An alternative, but less desirable solution would be to list the user name and email address in the dropdown. So the above would be listed as "Tori Parker (tparker@email1.com)" and "Tori Parker (tparker@email2.com)"

As far as I know, selecting either option results in the same data in the user record

Hi Brandon,

We have rolled out a fix for the issue you reported. Please check and let us know if you need any further assistance.


Hi Brandon,

Thank you for bringing this to our attention.

The reason why this happens is because we show the results based on email search and this user has two email addresses. I will forward this to our engineering team and will get this rectified and keep you posted on further updates over this thread. 

Thanks for using Freshservice! 

Hi Brie,

The fix was applied globally to all Freshservice accounts and we have verified the same. I’d request you to report this to our support team who will be able to help you with this!

Best Regards,

Team Freshservice

@Sanofar has this been applied to all instances or only to Vaishali? This is still appearing the same on ours

Login or Signup to post a comment