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Service Request Placeholders don't show up in catalog index

Hi,


The catalog index shows Service Requests with the same generic layout which is missing the Subject to easily visually identify what the request is actually about:


image


I wanted to get the Subject. I found several pages that are supposed to have working solutions, but don't.


One was to add the item.name placeholder in Admin > Service Catalog > Service Request, and the Compose Service Request Subject section. But that was already there.


I tried to add the subject from the insert window, {{custom_field.cf_subject}}, but doesn't show up on the index page either.


I have also tried {{ticket.subject}} {{ticket.description}}, but those don't work either.


This seems to be a bug. Otherwise, can you provide a working solution to customize the summary of a Service Request on the catalog index page? https://assetscience.freshservice.com/helpdesk/tickets/view/unresolved


Thank you,


Kris

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