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Roll based access (Job Title/Department) drives access

We are working off of an XLS spreadsheet that identifies what software, email access and file access a user would need based on their department/title.


I would love to understand how we can take this current process and leverage Freshservice to streamline and completely automate our engagement experience.


Essentially, a hiring manager or HR person would only need to enter in the persons name, start date, department, hiring manager name and job title... and the secret sauce would take over and create appropriate child tickets...


Can you please ping me to discuss?

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