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Hey all,
Trying to get request details from the API for a Service Request.
Currently, I am getting all the information in red, like requester name, description, etc. But I can't find any way to get the "Request Details" through the API (in purple).
Does anyone have any experience with this?
Cheers.
Hi Joshua,
For getting the details of requested items using API, please try a GET request to the below callback URL
https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json
Hope this helps.
Happy supporting!
Joshua Lowe
Hey all,
Trying to get request details from the API for a Service Request.
Currently, I am getting all the information in red, like requester name, description, etc. But I can't find any way to get the "Request Details" through the API (in purple).
Does anyone have any experience with this?
Cheers.
Hi Joshua,
For getting the details of requested items using API, please try a GET request to the below callback URL
https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json
Hope this helps.
Happy supporting!
Vaishali Pillai
Hi Joshua,
For getting the details of requested items using API, please try a GET request to the below callback URL
https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json
Hope this helps.
Happy supporting!