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Accessing Service Request Details Through API

Hey all,


Trying to get request details from the API for a Service Request.

Currently, I am getting all the information in red, like requester name, description, etc. But I can't find any way to get the "Request Details" through the API (in purple).


Does anyone have any experience with this?


Cheers.


Best Answer

Hi Joshua, 


For getting the details of requested items using API, please try a GET request to the below callback URL


https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json


Hope this helps.


Happy supporting!

Answer

Hi Joshua, 


For getting the details of requested items using API, please try a GET request to the below callback URL


https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json


Hope this helps.


Happy supporting!

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