When I get a specific ticket
https://domain.freshservice.com/api/v2/tickets/12345 I can see the field category ("category": "MyCategory")
If I do this:
category field is not included.
Is there a way to get this included when doing a search?
You can make use of API V1 for this as the query function is yet to be enhanced for API V2.
Below is a sample query for the same,
Thanks for using Freshservice!
This is not supported at the moment, however, I hope you will be happy to know that we have submitted this to our product team as an enhancement to be considered for API v2 which is currently in Beta.