Hi everyone, hoping someone can assist.
We follow ITIL and wanted to see how you've solved the below. When a normal change is submitted we review the change in CAB prior to marking it as approved/ready for deployment.
On the Change screen, when I request to approve, I can only check the names I want to then send emails to for them to approve. We review the changes in real time, so it would be nice that we can check the names of the members who attended CAB and mark as approved, thus reducing the need for the email to go out.
Has anyone else found a way around this? We want to capture WHO is approving (in real time during CAB) but not have to wait for those people to hit an approved button via email/the app.