Release Notes - 26 Aug 2019

Enhancements:


  • Thank you detector: The Thank You Detector, powered by Freddy, our AI buddy,  can intuitively detect when your end-users respond with a ‘Thank You’ and can keep resolved or closed tickets at bay or from re-opening. This can be set up using the workflow automator. More info here.



  • Approval Request: While requesting approvals for a change or a service request, users can now choose the option called “First Responder” where the request will be immediately approved/rejected based on the first approver’s action alone.


  • Change Types: We’ve added four new additional change types in Freshservice. Navigate to Admin -> Form Fields -> Change Fields and scroll down to the change type to enable/ disable or change the names for the following change types.



  • SLA policies: Now users can escalate a ticket to the reporting manager right away.



  • Workflow Automator: Now HTML code editor is supported for  “Send Emails” option in the action node for all modules.


Bug fixes:


  • Tickets: While performing bulk actions on a ticket, the reply was added twice to the ticket. This is now fixed.


  • Change Template: When a custom field was set to mandatory, it threw an error that the field was required while creating the change template. This is now fixed.

 



1 person likes this

Nice bunch of changes one of which we implemented very quickly. Thanks to Freddy. 


This one though, what does it mean? 

Workflow Automator: Now HTML code editor is supported for  “Send Emails” option in the action node for all modules.


I already use, with limited final format success the following: Is this what you mean?


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Hey Patrick,


Glad you loved the changes implemented by the team and regarding the automator update, yes that's exactly what I mean.




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