did anyone find a way to use Freshservice to track all privileged accounts?
Scenario: account might be created on a system which belongs to our client. We need to track which agents have their personal (or in some rare cases - shared) accounts created on these systems and act accordingly in case the person leaves our company.
Any ideas welcome, if you have found a way to achieve this with Freshservice.
In general, I see no straightforward options to achieve this, so I would categorize this as a Feature Request.