Hi Leigh,
I apologise for getting back to you at a later time on this topic. It looks like there is a flaw in converting the special characters in form fields.
We have already notified our engineers about this and are working towards a fix. I will keep this thread updated about the progress.
Thanks for using Freshservice!
Best,
Vaishali
Hi Leigh,
We have fixed the issue from our side.
Please take a look and let me know if this helps.
Happy Supporting!
Leigh Webster
Example below: