I have updated the company field on some of our customer / contacts but this doesn't appear to have updated on the tickets they had already submitted. - It just shows an exclamation and then a message to say 'This company is no longer associated with this contact'
Is there a way this can be updated?
Apologies for the delay. This appears to not have been answered because this forum is not the appropriate forum for a question about how the Freshdesk product works. Allow me to create a ticket for you instead.