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we send mails to dispatcher if a SLA is breached.
now, we recogniced, that this mail is not logged in the activities
we want to have a entry activities of a ticket if mail was send to dispatcher
Dohmen, Johannes
we send mails to dispatcher if a SLA is breached.
now, we recogniced, that this mail is not logged in the activities
we want to have a entry activities of a ticket if mail was send to dispatcher
2 people like this idea