The Time Sheet Report is not good enough for me to use and any report not personally created cannot be edited so I can't add all the required fields to the report.
I need to be able to properly report on the time recorded by the agents and this should be available in the analytics as well as the reports section.
Yes I need an option to report by Customer and selective Times for soveral cost center for each customer.
1. Cost center - charges 100 per hour
2. cost center - charegs 75 per hour
1. cost center - charges 60 per hour
2. cost center - charges 55 per hour
does anyone have an idea how to approach this?