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Time Sheet Reporting

The Time Sheet Report is not good enough for me to use and any report not personally created cannot be edited so I can't add all the required fields to the report.

I need to be able to properly report on the time recorded by the agents and this should be available in the analytics as well as the reports section.

2 people like this idea

Yes I need an option to report by Customer and selective Times for soveral cost center for each customer.

For example:

Customer ABCD

    1. Cost center    -   charges 100 per hour

    2. cost center - charegs 75 per hour

Customer XYZ

   1. cost center - charges 60 per hour

   2. cost center - charges 55 per hour

does anyone have an idea how to approach this?

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