I'm looking for a way that I can set a ticket rule using the ticket Automator.
I want a rule that will increase a ticket from low to medium if the ticket has been left open for 3 or more days. I could not find a way to do this and wondered if anyone has done anything similar?
Have you tried Supervisor Rules? Something like this:
Thanks, Greg that has worked!
Have now created the rule as required
Thanks for the help
Ryan, one issue here is that this does not currently account for business hours so your weekends might get a little skewed by escalating tickets from Low to Medium if you don't have support hours over the weekend.
I know somebody had put in a note about that on these forums - they should really allow you to set the hours to be more business hours for those situations.