Now admins can translate custom fields for all the languages configured in their helpdesk portal. All fields and dropdown choices will be translated based on a logged-in requester’s language preference.
Similar way, agents can also see all fields and dropdown choices translated based on their preferred language in Profile Settings.
Check this article to know how you can configure multilingual ticket forms for your service desk.
The option to provide our own translations is great - but curious why Fresh won't supply default language files?
Freshservice allows you to set your default language and download the translation file along with the option of uploading translations files for the other supported languages.
Hope this helps.