Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Adding Change Fields

So I just discovered that the fields within Changes are hardcoded DOM elements.

I wanted to add a Post Verification Test field between the rollout plan and the backout plan as the change request does not have a testing field. This cannot be done.

Its seems like a simple thing to be able to update the form fields, why are these hardcoded? 

Can there please be a testing field added to the Change record.

Login or Signup to post a comment