Is there a way we can disable the option to assign/show group in the ticket list? Now that you've added that we can only see a part of the persons first name so if you have two people with similar names we don't know who the ticket is assigned to. This is a bit of a step backwards or a poor design implementation. Maybe quickly move Group to it's own line? So we can see the full group name too as well as the full name instead of a little part of each one?
Unfortunately we won't be able to disable the option to assign groups from the ticket list view. However, we are working on an update that will increase the width of the field - that way you will be able to see more characters.
This update should be out sometime this week.
Thank you for your feedback.
Product @ Freshservice