Requester groups need a lot of love. Their use is extremely limited and lack basic functionality that other more robust systems like Ivanti and ServiceNow have.
With a requester group I should be able to:
Restrict Service Catalog Categories (Only works on individual items)
Automate ticket workflows (For example, set priority or send notification when someone in the VIP group submits a ticket)
Send an approval to a group (For example, a request for Salesforce access requires approval from one of two individuals in the "Salesforce Business Owners" group
Like others have requested, we should be able to manually add users to a requester group.
#3 is a big one for properly managing approvals. The workaround is to enter individual names into the workflow, but that is a nightmare to maintain.
8 people like this idea
L
Leigh Webster
said
over 1 year ago
+1
We need this type of functionality as well.
1 person likes this
Yani Avshalomov
said
over 1 year ago
+1 Yes. Please look in to this, we have similar use cases that would benefit.
1 person likes this
Robert Rees
said
over 1 year ago
Agreed, can we please get traction?
Will anyone else be at Refresh next week? Lets see if we can't discuss this with dev.
Brandon Fish
Requester groups need a lot of love. Their use is extremely limited and lack basic functionality that other more robust systems like Ivanti and ServiceNow have.
With a requester group I should be able to:
8 people like this idea