Sandbox: With Sandbox, you can create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account while keeping away from ramifications. More info on this here.
AD Sync: Now during AD sync, if the user record has a field value in AD that does not exist in Freshservice, the user record will be created in Freshservice but the field value which does not exist in Freshservice will be skipped.
About the Custom Dashboard, not all items are translated in Dutch. Some examples
Thom van Zee
Is it me or did you update the "assign to" option in the ticket list, to include the Agent Team, including a dropdown menu?
Not just you Michael, noticed that as well and a nice feature for our coordinators/dispatchers to be assigning right from the ticket view very easily.
Is there any plan to support the asset module for sandboxing? Additionally, are there plans to provide this feature to other Freshservice plans (e.g. Estate)?
Hello Thom Van Zee,
Translations for widget headers in Dutch should be available roughly in a month's time. Translation of texts within the widget could take a little longer than that. I shall update this thread when that's done.
Product @ Freshservice
Thanks for the update Sundararajan Srinivasan Murapakkam.
Thom van Zee
To get the sandbox you need to have a Forest account. Our 35 Agents are only on Estate. Can I upgrade one of my accounts to be on Forest so only I can use the sandbox?
No immediate plans to support assets in sandbox. However, we will take a note of this. Thanks for the feedback.
Presently Sandbox is available only on Forest. You've mentioned about upgrading one of your accounts. Could you help us understand this better? Do you have more than one active Freshservice account presently? Could you talk to our support team to get more details on this? We'll be happy to assist you.