Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

trigger default notifications

we want to trigger the default notifications by workflow automator. is that possible?

Hey Johannes,

Could you please explain your use case?


Mithun Mohandas

Product Manager

Hi Mithun,

we use the workflow automator to link the standard notifications with conditions. that works too. Unfortunately we have to edit the mail at several places. furthermore, we also need the distinction between several languages. It would be much easier to use a trigger that references the appropriate default notification.

Thanks Johannes. We've made a note of this, and will get in touch with you if we need more information. Cheers!

Login or Signup to post a comment