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Allow Link of Incident and Service Request

There are several scenarios where an Incident triggers a Service Request. For example, "computer cannot boot" incident which leads to the service request for "new laptop". From the Incident, we are unable to add the Service Request as a linked/child item. It seems that if the original ticket is an incident, only incidents can be add with the same true for service requests.

9 people like this idea

This is what I was looking for.  Can anyone at Freshworks comment on this?

Thank you for the feedback. We will look into introducing a way to link Incidents and Service Requests with each other. I have added this to our backlog.



Product @ Freshservice

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