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Allow Link of Incident and Service Request

There are several scenarios where an Incident triggers a Service Request. For example, "computer cannot boot" incident which leads to the service request for "new laptop". From the Incident, we are unable to add the Service Request as a linked/child item. It seems that if the original ticket is an incident, only incidents can be add with the same true for service requests.

10 people like this idea

This is what I was looking for.  Can anyone at Freshworks comment on this?

Thank you for the feedback. We will look into introducing a way to link Incidents and Service Requests with each other. I have added this to our backlog.



Product @ Freshservice

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