Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

API: Request forbidden by administrative rules

I have Account Admin rights and I am using the APIKey.

When calling the api locally from my development pc the api will work.
When calling the api from azure I get 403 Forbidden Request forbidden by administrative rules.

This has been working for the past 3 weeks and 2 days ago it started failing.  Has anyone come across this issue before and possible have a solution.  I have looked all over the portal for an settings for this as well as googled.


Hi Jonathan 

Can you help me with the IP address from where you are trying this? Also, could you please check if there's something blocking on your side?

It would be great if you could help me with the API command that you are trying.



We are currently working with our account manager to get all of our IPs whitelisted.  Thanks for trying to help.

Thanks for the update Jonathan, do reach out to our support team for any further assistance related to Freshservice.



Login or Signup to post a comment