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Outlook add in

A user add in for Outlook would be great. Searching the subject and body of the email and suggesting solutions and articles would be great. We have some senior members of management who find it easier to still email instead of using the portal so it would be good to still offer them solutions on the fly.

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to expand on this the ability for a technician to create a ticket directly from an email, not just forward it but be able to select the correct field assignments from the add-in UI, this would be priceless and a real efficiency gain

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