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Release Notes - 10 June 2019


  • SAML Login: Now users can set up custom field attributes for customers signing in using the SAML login. More info on this here

  • Business Hours API V2: Now users can perform operations such as view or list all configurations on business hours. More info on this here 

  • Ticket API V2: Now users can create a child ticket on any of the existing tickets using this API. More info on this here

  • Custom Dashboard: We have now included the plan-based time taken for widgets to auto-refresh. Check here to know more.

  • SLA Policies: Now users can be notified 4hours/8hours/12 hours, 1day/ 2day/3 day and 1 week in advance before the SLA breach.


  • Business Hours: Previously users were unable to import the holiday list to their Freshservice account. This is now fixed.

  • Activities: When the workflow had the “Send Approval” action the following activity was not captured in the Activities tab for tickets and change. This is now fixed.

  • Assets: The total physical memory (Memory (GB)) field under Computer info was empty, when an asset was created via Discovery Agent/ Probe. This is now fixed.

  • Custom Dashboards: Previously users were directed to a new tab when they clicked on any of the widgets in the dashboard. This is now fixed.

  • Supervisor: Users were unable to select a condition in the supervisor rule when the portal language was Spanish. This is now fixed. 

  • Bulk Actions: When 'Bulk Actions' are used to assign a 'Group' or an 'Agent' on multiple tickets, the agent email notifications were not sent for those particular events. This is now fixed.

  • Tickets: When a requester/non-login user creates a ticket from the feedback widget, the ticket source was recorded as portal. This is now fixed.

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