Ideas for Service Catalog Items?
Rajagopal Baladhandayutham
Hi Andrew,
In Freshworks, our internal teams are using Freshservice and we have categorised our Service catalog into various categories including HR Ops, Engineering Operations, IT Apps and Admin Ops. We have service requests for Hardware and Software Licenses available under our IT service category. Under IT Apps, our team has configured service requests for various applications that as an organisation we use. Apart from the application requests for various softwares, we have also configured Non IT services like Facilities, HR etc into the service catalog. Few examples would be Cab/Transport request,ID card,Merchandise,Business cards,HR letter/documents and Engineering and product tool purchases.
On looking at your list of services that you have provided, these seem to be inclusive of most of your services in your helpdesk and this seems to be ideal to begin with. Also, over time you can run reports to identify the most commonly raised requests and add them to the catalog.
Cheers!
Rajagopal
Andrew Miller
Hello!
Background - I manage the Help Desk/Service Desk for Asbury University in KY USA. We're SLOWLY implementing FreshService for our campus. We're at the process now of differentiating between Incidents, Service Requests, etc. and teaching ITIL to our staff (we haven't previously used ITIL or FreshService). I was wondering if anyone out there had a good running list of services they provide to their organization/business/campus?
Here's a preliminary list of services we came up with. Please note that we aren't presently including Employee Onboarding items that are non-IT (like we don't provide Office Supplies, Physical Keys, etc.)
Access Requests: