Does anyone know of any reporting feature within FreshService that can track the length of time between revisions to Solutions articles? In order to maintain the best knowledge base possible, it would be helpful to see which articles have been posted for, say, six-months, without any type of revision.
Best Answer
T
Thushan Bakthesenan
said
about 2 years ago
With help, our API's you can call the updated time of the solution and attain the report.
Garrett Richardson
Does anyone know of any reporting feature within FreshService that can track the length of time between revisions to Solutions articles? In order to maintain the best knowledge base possible, it would be helpful to see which articles have been posted for, say, six-months, without any type of revision.
With help, our API's you can call the updated time of the solution and attain the report.
Please follow this link for API's .
With the help of our API's you can integrate with Helpjuice or any other Knowledge platforms to achieve this.
1 person has this question
Thushan Bakthesenan
With help, our API's you can call the updated time of the solution and attain the report.
Please follow this link for API's .
With the help of our API's you can integrate with Helpjuice or any other Knowledge platforms to achieve this.